1. Ground Transportation

2. Twin Sharing Accommodation

3. Meals (as per itinerary)

4. Airport / Hotel transfer (to and fro)

Flight tickets – Self purchase or purchase through Alligator Cards (if book through Alligator Cards, RM 30 per booking). Please contact us at Alligator Card Services for room availability BEFORE purchasing your flight ticket.

1) Admin + Tipping + Special Tour and / or any additional request must be made in FULL to Alligator Cards Services Sdn. Bhd. at least 45 days before the travel date.

2) RM 50 per person will be imposed for reservations made lesser than 45 days.

3) Confirmation of booking will be made within 7 - 10 working days upon full payment.

Tour Package Block Out date

1) Must be pre-paid by the applicant and is non- refundable.

2) Cancellation of tour due to visa rejection will be charged service/documentation fees.

1) Within 30 to 14 days – RM50 per person will be charged and balance will be refunded to customer

2) Less than 14 days – No refund to customer and customer has to pay 100% (i.e. No refund at all)

Case 1 (Beijing ground package)

You have paid RM450 inclusive of handling fee, tipping & special tour to Beijing.

If cancel within 30 to 14 days before the departure date the refund will be:-

RM450 – RM50 (cancellation fee within 30 to 14 days before departure) = RM400 per person refunded amount.

3) During the tour, NO ONE IS ALLOWED to leave the tour.

1) It is passenger’s responsibility to ensure that they have a valid international passport, relevant visas (if required).

2) Ample time must be given to us for visa application.

3) Passport validity at least 6 months is in order and complied with prior to departure.

4) No refund or compensation will be made to guests who are denied embarkation resulting from non- compliance with immigration requirements.

1) Extension of Flight ticket must be informed at the time of reservation (either self booking or book with Alligator Cards).

2) Extension of Stay must be informed at the time of reservation (if you book extension stay with Alligator Cards, otherwise, please make your own arrangements).

3) Transport to the airport will NOT be provided for Self Booking of room extension.

1) Alligator Cards and the selected tour agents assume no responsibility for any loss or damage to baggage or belongings (checked-in or hand-carried) whilst they are in the custody of the airlines, other transportation companies, accommodation supplies or the passenger.

2) However, our selected tour agents will assist you in making the relevant claims provided it does not interface hamper the conduct of the tour or other members of the group.

Passengers are recommended to purchase travel insurance.

1) The organizer (Alligator Cards and the selected tour agent) act as an agent for the transportation companies, hotels and other principals for the tour programs.

2) The organizer accepts no responsibility for any loss, injury or damage to you or your belongings or resulting directly from any occurrences beyond its control including breakdown in equipment, strikes, theft, delays, medical or customs regulations, cancellations, changes in itinerary of schedules, etc.

3) Travel documents are the responsibility of persons taking the tours.

4) The tour company reserves the right to alter itineraries, travel arrangements, hotel accommodation etc, if this is necessary or in the case of force majeure.

5) The tour company reserves the right to cancel land tour prior to departure for any reason, including insufficient number of participants.

6) Should this happen the entire payment will be refunded without further obligations on the part of the company.

7) The organizer also reserves the right to require any individual to withdraw from the tour if it is deemed that his action or conduct is detrimental to the welfare of other clients, the  tour as a whole and the organizer shall be under no further liability thereafter to any such person.

8) No guides, tour leaders or other employees or agents of the organizer is authorized to commit the organizer to any liability whatsoever and the organizer will not be bound by any statement or representative unless it is in writing and signed by a management executive of the company.

9) The special air ticket issued is based on group travel and restricted to respective airline it is strictly non-endorsable, non-refundable and non-reroute.

10) Alteration on the routing or date of travel is at the passenger’s own risk.

11) No refund will be made to any person for unused air-ticket or who do not partake in any sightseeing tour or accommodation not used in part / full.

12) **Tour fare is subject to change without prior notice due currency fluctuation or increase in air fare.

1) Duration of tour in term of DAYS includes day of departure and day of return. Neither of these are full days.

2) Neither Alligator Cards nor participating tour agents shall be or become liable or responsible for any loss or damage suffered by the tour member in connection with any accommodation transportation or any other incidental charges there to resulting directly or indirectly from improper of insufficient passport visa or other documents, however arising or rejection of entry port by the relevant.

3) Authorities and neither Alligator Cards nor participating companies shall not be liable for any additional expenses or liabilities incurred by the tour member inclusive of any request for refund of the tour price paid as a result of the foregoing clause.

4) No refund value on unutilized sector of air ticket.

Free and Easy Holiday Package Terms & Conditions

1. 2 Nights Twin Sharing accommodation at selected 3 star hotels

2. Daily breakfast at hotel

1. This voucher is for 2 adults departure. The second customer (who enjoys the Free package) will be only charged RM60 per adult (Handling Fees).

2. This voucher is only valid for Normal Travelling Season (Sun-Thurs)

3. Combination of vouchers to claim only FREE travel is strictly not allowed.

Reservation and full payment (Fare + Handling Fee) must be made at least 45 days before the departure date

1) 60 days before arrival ~ Charge 10% of full fare

2) 45 days before arrival ~ Charge 30% of full fare

3) 30 days before arrival ~ Charge 50% of full fare

4) 14 days before arrival ~ Charge 75% of full fare

5) 07 days before arrival ~ Charge 100% of full fare

Please call Alligator Cards Services Sdn. Bhd. at 03-62595999.

*The management reserves the right to withdraw the privileges offered on this voucher due to reasons it may deem fit.